BUSINESS INTRODUCTION

Majid Al Futtaim Entertainment is the leading retail, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Customer Service Officer | MAF Entertainment | Cinemas

ROLE SUMMARY

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the MAF Entertainment – All concepts across all regions.

ROLE PROFILE

• Provides a high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
• Manages customer complaints or concerns in a polite and professional manner and follows the correct escalation process.
• Ensures that the place of work and surrounding area is always kept clean and organized.

REQUIREMENTS

• Certificate /Course/Diploma in Hospitality or relevant education.
• 0-3+ years of experience in any F&B/Customer Service/Retail/Hospitality industry preferred.
• Basic English language verbal and written.
• Excellent communication skills.
• Customer service orientation.