Client Reporting Officer - Custody Operation

Organization Unit Purpose

EMCAP PSC (Custody), in partnership with a Global Custodian, is offering securities related services including local and international custody. Candidate will provide operational support to Internal & External stakeholders. Adherence to Rules and Regulations from the Regulators (i.e. SCA, DFSA); Markets (i.e. DFM, ADX, NASDAQ DUBAI, DGCX), ensure compliance with ENBD policies and procedures as well as underlying SLAs / Agreements / SLAs with affiliated and non-affiliated TMs.


Job Purpose

  • Responsible for managing all operational requirements for custody clients, addressing their inquiries, and ensuring a seamless client experience.
  • Responsible of generating, reviewing, and distributing accurate and timely reports to custody clients.
  • Coordinate closely with internal departments and clients to ensure that all reporting requirements are met and that clients receive high-quality service related to their reporting needs.
  • Improve operations service levels by effective coordination with internal & external stake holders on all operational tasks.


Job Content

Reporting

  • Prepare and deliver accurate, timely, and customized reports for custody clients, including portfolio statements, transaction summaries, and performance reports.
  • Ensure all reports are in compliance with client requirements, internal policies, and regulatory standards.
  • Perform thorough reviews of reports to ensure accuracy, identifying and correcting any discrepancies or errors.
  • Distribute reports in accordance with client preferences (daily, monthly, quarterly, etc.) and agreed-upon formats.
  • Maintain a schedule of reporting deadlines and ensure adherence to these timelines.
  • Provide clients with regular updates on their account activities, including performance summaries and transaction reports.
  • Proactively communicate any changes to custody services, policies, or regulatory requirements that may impact the client.
  • Manage custody reporting and reconciliation process for custody clients.
  • SCA Quarterly report preparation
  • Monthly reporting of various submissions such as tax invoice preparation


Client Support & Issue Resolution

  • Serve as the primary point of contact for custody clients, providing ongoing support and addressing any queries related to custody services.
  • Build and maintain strong client relationships through regular communication and delivering a high level of service.
  • Manage and resolve client inquiries related to custody services, including transactions, settlements, corporate actions, and reporting.
  • Liaise with relevant departments to troubleshoot and resolve operational issues, ensuring timely and accurate solutions.
  • Escalate complex or unresolved issues to management when necessary, ensuring they are addressed promptly.
  • Keep clients informed of the status of their inquiries and provide timely updates on resolution progress.
  • Understand client needs and ensure their satisfaction by proactively identifying and resolving any issues that may arise.
  • Assist in the client onboarding process by coordinating with internal teams to ensure that all required documentation and data are accurately collected and processed.
  • Ensure that client accounts are set up and serviced in accordance with contractual agreements and company policies.
  • Monitor client activity to ensure that services are delivered efficiently and that any potential issues are proactively addressed.


Monitoring system related issues & coordination with IT support

  • Attending to system issues in coordination with IT, logging call in remedy & ensuring the issues are resolved appropriately.


Compliance & Risk Management

  • Ensure that all client reporting procedures adhere to relevant legal, regulatory, and company standards.
  • Support internal audits and compliance reviews by providing necessary documentation and reports.
  • Identify and mitigate risks related to data accuracy, reporting errors, and operational inefficiencies.


Projects/Initiatives

  • Ensure valuable input to new and ongoing activities.
  • Identify processes for improvement and automation in the relevant work area


Support & Back Up as assigned

  • Act as back up for other team members when assigned.
  • Ensure adherence to task lists as per the assignments.
  • Support in any other task assigned by the Head of Custody Operations


Education

  • Bachelor Degree
  • Professional examination


Experiences

  • 3 years of experience in in related field


Knowledge & Skills

  • Regulatory framework background, with a good understanding of UAE regulatory environment/ banking/ financial regulations and regimes
  • Good understanding of various instruments traded in Capital Market
  • Should have experience in managing Settlement functions of a custodian
  • Key account Management techniques, proper understanding on operation and customers’ need
  • Have fair knowledge of compliance requirements of a custodian
  • Reasonable understanding of tax provisions relating to custodial business
  • Strong analytical and problem-solving skills, with ability to assess existing processes and identify required actions


Behavioral Competencies

  • Maintain strong relation with staff and customer
  • Pro-active customer service (internal and external customers)
  • Need to interact with multiple teams internal and external in completing the desired tasks
Post date: 11 September 2024
Publisher: LinkedIn
Post date: 11 September 2024
Publisher: LinkedIn