Call Center Agent

We One - UAE - Dubai

Job Purpose:

Serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow-up with concerned departments; maintain accuracy in fulfilling customer requests and updating all relevant records.


Job Description:

  • Deliver the best customer service by attending and resolving queries / issues.
  • Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
  • Analyze the various parts of a problem properly and develop logical solutions
  • Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.
  • Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
  • follow up on registered cases / queries when necessary.


Required Criteria:

  • Bachelors degree
  • 3+ years experience preferably from shipping and logistics industry
  • Good English Communication Skills
  • Proficient in Microsoft Office
  • Listening Skills
  • Attention to Detail
  • Problem Solving Skills
  • Stress Management Skills
Post date: 18 September 2024
Publisher: LinkedIn
Post date: 18 September 2024
Publisher: LinkedIn