Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Associate
Job Description & Summary
Office Management
Job Description
Floorhost/Receptionist
Job title
Floorhost/Receptionist
Level
Reports to
Office Manager or Office Services Senior Associate/Associate
Supervises
NA
Location
Position summary
To handle reception area activities.
Serves as the first point of contact with the firm and the office for visitors and callers.
Handle all internal and external inquiries and carry out administrative activities of the front office.
Primary Duties And Responsibilities
Financial
Adhere to the allocated budget for the administrative function of the office
Customer
Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process
Floorhost
Managing floor operations eg.
cleaning, FM, meeting rooms, hourly floor checks
Fills up the CAFM form/App for any facilities/maintenance issues
Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost.
Deals with daily issues if EA cannot handle.
Check occupancy against bookings on assigned floor/s
Sits when not on cover at floor host receptions
Maintain visitor logs
Manage Parking Validators Logs
Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
Perform general maintenance of the reception area
Coordinate with Security where relevant
Act in accordance with regulations
Perform Other Administrative Duties As Required (eg.
Issuing PwC access cards)
Answer queries from visitors and callers, and refers them to the appropriate person
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Learning and Growth
Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Knowledge, Skills, And Abilities
Education
High school certificate (equivalent) or Bachelor’s degree
Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus
Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills
Experience with a professional services firm is an advantage
Knowledge and Skills
Strong organizational skills
Excellent oral communication and interpersonal skills
Must possess a professional telephone manner
Demonstrated ability to work under pressure
Demonstrated ability to work on own initiative
Demonstrated team player
Must possess a warm, friendly and professional demeanor
Basic PC skills on excel and word
Basic keyboard skills (at least 25 wpm)
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date