JOB PURPOSE:
The position of a customer service coordinator is responsible for processing sales orders and ensuring orders are delivered to customers on time.
KEY ACCOUNTABILITIES:
- Assisting and collaborating with logistics, merchandising team to ensure orders are processed (New launches, seasonal)
- Prepare timely stock reports and sales report. Work on Adhoc reports.
- Create sales orders in system and closely monitor pricing, payment, delivery terms in coordination with sales manager and line manager.
- Measure customer order fill rate.
- Provide quality service to customers and measure on time delivery.
- Assist customers on invoices, credit notes. Resolve issues and discrepancies.
- Do Promotion / Price uploads and Price Changes in system.
- Prepare data for reorders of fast-moving / continuity stocks.
- Liaising and coordinating with logistics team for shipments, transportation and ensure timely delivery of products to stores.
- Prepare and maintains order tracking, sales comparison trackers for sales events such as Ramadan, Eid, Super Sale & DSF.
- Prepare and publish Daily Sales Report for the Retail Division.
- Coordinate with stores on non-merchandise orders (e.g. stationaries, POSM items, etc.
- Preparing Item Master for new season.
- Continuously review operational processes to increase efficiency and streamline workflow.
EXPERIENCE & QUALIFICATION:
- Bachelor's Degree or Equivalent Experience
- At least 2 to 3 years of experience in Fashion Retail
SKILLS, KNOWLEDGE & ABILITIES:
- Strong interpersonal skills; excellent verbal and written communication skills.
- Excellent communication, influencing and presentation skills.
- Advanced knowledge of MS Excel and MS office.
- Team player, good co-ordination and interfacing skills.
- Strong commitment to deadlines.
- Exceptional organizational and time-management abilities
- Problem solving skills.