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Patient Admin Executive
Abu Dhabi, United Arab Emirates
Trending
Job Description
- Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on daily basis.
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- To ensure appropriate Billing of Service rendered by patient through HIS.
- Keeps accurate records of discussions or correspondence with customers.
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
- Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.
Responsibilities
- Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on daily basis.
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- To ensure appropriate Billing of Service rendered by patient through HIS.
- Keeps accurate records of discussions or correspondence with customers.
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
- Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.
Qualifications
- Preferred qualifications include a graduate degree in any discipline. A minimum of 1 year of experience as a receptionist in a patient-focused environment, along with the operation of a multi-line switchboard system, is preferred.
- The ideal candidate should have a strong interest in working in a hospital-related environment. Proficiency in technology applications, including basic MS Office skills (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer, is essential.
- Exceptional interpersonal skills, maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals are crucial. Superior phone etiquette is required.
- The candidate should be patient-focused, service-oriented, and demonstrate understanding. Strong organizational skills, the ability to manage multiple responsibilities under pressure, and the ability to work independently with minimal supervision are key.
- Reliability, punctuality, dependability, and responsiveness are expected.
- An excellent command of both oral and written English is essential. While proficiency in Arabic is advantageous, it is not mandatory.
Job Info
- Job Identification 6432
- Job Category Administration
- Posting Date 01/21/2025, 08:49 AM
- Apply Before 02/28/2025, 08:49 AM
- Job Schedule Full time
- Locations NMC Specialty Hospital, Abu Dhabi, AE
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