Customer Service Officer

Dubai

Contract (8months)

About the Company

Our client is one of the leading providers of healthcare solutions and services, delivering high-quality support to customers across the region. They are dedicated to offering innovative and efficient services to enhance patient experiences and satisfaction.

About the Role

The job holders are expected to serve and enhance the satisfaction levels of external customers by providing accurate product/service information and resolving service issues. The Customer Service Officer would work at all times to enhance and strengthen the relationship between the customer and the company.

Duties and Responsibilities

• Handling member / provider and Primary Insurance Companies queries promptly and provide accurate information relating to medical cases.
• Maintain call center turnaround times and ensure high quality of service is provided to our members, providers and Primary Insurance Companies.
• Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
• Explore innovative ways to open channels and gain loyalty of the insurers and insured members.
• Primary channel for receiving complaints from customers, insured groups and payers. The complaints could come through different channels like email, telephone, online complaint lodging systems.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to multi-task across customer service functions.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

What We're Looking For:

• Medical qualification, MD, Nurse, Pharmacist or Physiotherapist.
• Excellent communication skills. (English and Arabic)
• Quality focus and customer-oriented
• Problem solving skills.
• Ability to handle stress and multitasking.
• Analytical Thinking
• Keen follow-up.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Knowledge related to medical terminology would be a plus.

Insurance industry/market knowledge would be a plus.

What's in It for You?

• Competitive salary package and benefits
• Opportunities for career progression

What’s next?

Apply directly by submitting your profile outlining your suitability for this position. Please note that we have high volumes of applications which makes it hard to give individual feedback to everyone. However, our team will keep your details and let you know of other suitable jobs in the future.