Customer Service Representative (Arabic) - 12 Months Contract

Salary: AED 5,000

Length of Contract: 12 Months


As a Customer Service Representative, you will be the first point of contact for our customers, providing them with friendly and professional assistance. You will handle inquiries, resolve concerns, and maintain a high level of customer satisfaction. Your role will be crucial in ensuring that every customer interaction reflects our commitment to excellence and builds positive relationships.


Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or in-person.
  • Acknowledge and resolve customer complaints.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Provide product and service information to customers.
  • Identify and escalate priority issues to the appropriate team member.
  • Follow up on customer interactions and ensure resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Meet personal/team targets and contribute to overall company goals.


Requirements:

  • Previous experience in customer service or a related field preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in MS Office and CRM software (if applicable).
  • Customer-oriented mindset with a positive attitude.


Qualifications


  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn