Salary: AED 5,000
Length of Contract: 12 Months
As a Customer Service Representative, you will be the first point of contact for our customers, providing them with friendly and professional assistance. You will handle inquiries, resolve concerns, and maintain a high level of customer satisfaction. Your role will be crucial in ensuring that every customer interaction reflects our commitment to excellence and builds positive relationships.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or in-person.
- Acknowledge and resolve customer complaints.
- Assist customers with placing orders, processing returns, and tracking shipments.
- Provide product and service information to customers.
- Identify and escalate priority issues to the appropriate team member.
- Follow up on customer interactions and ensure resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless customer experiences.
- Meet personal/team targets and contribute to overall company goals.
Requirements:
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in MS Office and CRM software (if applicable).
- Customer-oriented mindset with a positive attitude.
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work