We are seeking a detail-oriented and performance-driven Call Center Quality Analyst to monitor, evaluate, and improve customer service operations while ensuring high service standards and compliance.
Key Responsibilities:
• Monitor and evaluate customer service calls, chats, and emails
• Assess agent performance based on company quality standards
• Provide detailed feedback and coaching to improve service delivery
• Prepare quality reports and performance analysis
• Identify training needs and process improvement opportunities
• Ensure compliance with company policies and service guidelines
• Work closely with team leaders and management
Eligibility & Requirements:
• Experience and freshers can apply (training provided)
• Good communication and listening skills
• Strong attention to detail and analytical skills
• Basic computer knowledge and reporting ability
• Responsible, punctual, and professional attitude
• Willing to work shifts when required
How to Apply:
WhatsApp: +971 52 557 7101
Email: [Click to show email]