Jobs / Social Media Marketing Jobs / Area Operations Manager - Restaurant
Careers International -
UAE , Dubai
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Careers International
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Job Details



  • Responsible for overall operational, financial and management with strong hospitality experience to ensure the reputation of the company is maintained at the highest level.

  • Coordinating work and schedules.

  • To develop working relationships with front and back of restaurant staff.

  • Constantly seek customer feedback and opportunities to develop high – quality service in the outlets.

  • Making sure outlets have sufficient staff by managing their rosters and leave effectively.

  • Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation.

  • Arrange for timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past.

  • Establishes restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing and sales projections and estimates.

  • Regularly review product quality and research new vendors.

  • Appraise staff performance and provide feedback to improve productivity

  • Estimate future needs for goods, kitchen utensils and cleaning products

  • Ensure compliance with sanitation and safety regulations.

  • Manage restaurant’s good image and suggest ways to improve it.

  • Control operational costs and identify measures to cut waste.

  • Create detailed reports on weekly, monthly and annual revenues and expenses.

  • Promote the brand in the local community through word-of-mouth and restaurant events.

  • Recommend ways to reach a broader audience (e.g. discounts and social media)

  • Overlook and supervise opening and closing FIFO.

  • Assign tasks/responsibilities to Restaurant Manager and Supervisor and follow up on completion.

  • Liaise with marketing team for brand level /delivery portal promotional activities to drive sales revenue.

  • Monitor outlet general expenses and consumables. Make sure to keep below 2% of monthly sales.

  • Handle Vendor Management


Requirements

  • Proven work experience in Fine dine in as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

  • Proven customer service experience as a manager

  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

  • Familiarity with restaurant management software, like Open Table and Peach Works

  • Strong leadership, motivational and people skills

  • Acute financial management skills

  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus



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