الوظائف / وظائف كول سنتر / Quality Analyst

Quality Analyst

في المكتب دوام كامل

Tasc Outsourcing -

الإمارات , دبي

قدم على موقع الوظيفة

تفاصيل الوظيفة

توظيف دوام كامل

التصنيف الخدمات السَّوْقِيّة (اللوجستيّة)

المجال الأمن والتحقيقات

ðŸ“ Location: DubaiðŸ“„ Contract: 1 year (on TASC payroll)ðŸ’° Salary: AED 5,000 â€“ 6,500ðŸ—£ Language: Arabic (Mandatory)
Key Responsibilities:Monitor and evaluate customer service interactions (calls, chats, emails) Ensure quality standards are met across all customer service verticals Provide feedback, coaching insights, and performance reports Identify gaps and recommend process improvements Maintain quality scorecards and documentation
Requirements:âœ” Arabic speaker (mandatory)âœ” Experience in call center quality / QA rolesâœ” Background in e-commerce customer serviceâœ” Strong analytical and communication skillsâœ” Attention to detail and ability to provide constructive feedbackðŸ“Œ Ideal for candidates currently working in QA within contact centers handling e-commerce operations