Job Description

Roles & Responsibilities

• Oversee all soft services FM operations at multiple sites (Cleaning & Security)

• Develop the yearly soft services planner based on the sites actual conditions and needs

• Monitor & Manage the specialized contractors facade cleaning, pest control, waste management, landscaping, Parking management

• Coordinate with appointed vendors to ensure service delivery and SLA/KPI are met

• Handle the emergency situations, events and escalations

• Maintain operation performance reports & prepare all documents for audits, management

• Ensure compliance with local authority regulations, HSE standards, building guidelines

• Develop training/TBT plans to site manpower to ensure full awareness of tasks and SOP's

• Lead & develop staff through training program & staff's performance evaluations / appraisal

• Conduct regular inspections /audits to ensure optimal performance of SS operations

• Manage & monitor cleaning consumption, materials issuance & tools as per the operational budgets

Desired Candidate Profile

• Bachelor degree holder

• Extensive experience in FM industry, strong leaderships skills, deep knowledge in SS operations like HK, SECURITY, WASTE MANAGEMENT, LANDSCAPING, PEST CONTROL, FACADE CLEANING, PARKING MANAGEMENT, ETC.

• 7-10 years min. experience in FM industry in a managerial position

• Strong understanding of local regulations & QHSE standards

• Proficiency in CAFM system

• Strong focus on quality assurance, client satisfaction & services delivery as per contract SLA/KPI's

• Demonstrated ability to manage large SS teams & multiple service lines at residential & commercial sites

• Valid BICS or SIRA certificate