Job Description

Roles & Responsibilities

• Handle a high volume of inbound and outbound calls, providing exceptional customer service and resolving issues efficiently.

• Provide accurate and detailed information to customers regarding products, services, and policies, ensuring clarity and understanding.

• Troubleshoot technical issues and guide customers through problem-solving steps, offering practical and effective solutions.

Desired Candidate Profile

• Bachelor's degree or Diploma in Business Administration, Customer Service, or a related field.

• Minimum 2 years of experience in a call center or customer service role, preferably in the UAE.

• Experience in Facility Management, Property Management, or Maintenance services.

• Fluency in Arabic and English (spoken and written).

• Proficiency in Microsoft Office applications.

• Experience using CRM or CAFM systems is preferred.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Ability to handle difficult customers professionally and calmly.

• Strong problem-solving and decision-making abilities.

• Good organizational and multitasking skills.

• Ability to work under pressure in a fast-paced environment.

Flexible to work shifts, weekends, and public holidays if required.