Job Description
Roles & Responsibilities
The technician is responsible for ensuring prompt and efficient troubleshooting, servicing, and repair of marine power generators, with an emphasis on first-time-right repairs. They must stay updated with technical advancements and maintain stringent communication and reporting standards to ensure seamless operation and customer satisfaction. A major component of the role involves proactive problem-solving both on-site and in the workshop to prevent breakdowns and ensure optimal unit uptime, thus minimizing potential penalties. The technician also provides 24/7 service support and emergency assistance as required.
What You Will Do:
General
Work independently with minimal direction to troubleshoot and repair power generators.
Share technical knowledge and provide guidance to team members for achieving excellence.
Perform routine checks and services to ensure trouble-free operation and suggest additional necessary repairs.
Conduct service, troubleshooting, repair, and replacement of mechanical and electrical components.
Expand technical skills to cover new products and systems.
Ensure minimal repeated service-related complaints and zero customer complaints regarding behavior or attitude on site.
Proactively identify and solve potential problems in the workshop and field.
Maintain effective communication with Foreman, Service Advisor, and Service Manager regarding work required.
Utilize tools and best practices described in service manuals, SOW, and wiring diagrams to avoid rework.
Pay attention to details, standards, and specifications, adhering to the standard operating procedure.
Use service checklists and implement instructions from workshop manuals and wiring diagrams to ensure tasks are completed as directed.
Monitor productivity and efficiency reports and manage number of reworks and KPI reports.
Desired Candidate Profile
Proficient troubleshooting skills for power generators.
Ability to work independently and with minimal supervision.
Strong communication skills, especially in technical contexts.
Proven competency in using tools and manuals for efficient servicing.
What Qualifies You For The Role:
Technical Education or Apprenticeship in relevant fields.
Diploma in Technician/Generators/Automobile Engineering.
Proven technical expertise in servicing, repairs, and troubleshooting independently.
At least 5-10 years of experience with power generators.
Effective communication skills in English; knowledge of Arabic is beneficial.
Valid driving license.
Strong interpersonal and teamwork skills.
Experience in accurate reporting and record-keeping of service tasks.