We are looking for an enthusiastic and customer-focused IT Support Engineer / Junior System Administrator to provide first-level IT support for our employees. The ideal candidate will be responsible for day-to-day IT support, user onboarding and offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration.
This role is ideal for someone with good technical knowledge and excellent communication skills who enjoys solving IT issues in a fast-paced office environment.
Key Responsibilities
User Support
Provide first-level IT support for Windows and mac OS users. Troubleshoot hardware and software issues. Install and configure Windows and mac OS laptops. Support Microsoft Office and Microsoft 365 applications. Troubleshoot email, Microsoft Teams, and Outlook issues. Employee Onboarding & Offboarding
Prepare and configure laptops for new employees. Create and configure user accounts. Install required business applications. Assist with employee offboarding by collecting IT assets and disabling user access. Microsoft 365 Administration (Basic)
Perform basic user management tasks in the Microsoft 365 Admin Center. Reset user passwords. Assign or remove Microsoft 365 licenses. Create shared mailboxes and distribution lists (basic level). Perform basic Microsoft Teams administration. Network Support
Troubleshoot LAN and Wi-Fi connectivity issues. Assist users with VPN connectivity. Perform basic network troubleshooting. Firewall Support
Basic knowledge of Fortinet Firewall. Escalate advanced firewall configuration issues to senior administrators. Printer & Scanner Support
Install and configure printers. Troubleshoot printing and scanning issues. Configure network printers. Access Control System
Enroll and deactivate employees in the ZKTeco Bio Time attendance system. Assist with fingerprint and face enrollment. Support basic attendance device troubleshooting. Hardware Support
Install RAM, SSDs, and other computer hardware. Troubleshoot desktops, laptops, monitors, and peripherals. Maintain IT asset inventory. Documentation
Maintain IT documentation and asset records. Update onboarding and offboarding checklists. Record and track IT support requests. Required Skills
Good knowledge of Windows 10/11. Basic knowledge of mac OS. Basic understanding of Microsoft 365. Basic knowledge of Microsoft Teams and Outlook. Basic networking knowledge (TCP/IP, LAN, Wi-Fi). Basic understanding of Fortinet Firewall. Experience with printer and scanner support. Knowledge of ZKTeco Bio Time is an advantage. Strong troubleshooting and communication skills. Preferred Qualifications
Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.1–3 years of experience in IT Support or Help Desk. Experience supporting Microsoft 365 environments. Experience with Windows and mac OS devices. Preferred Skills
Good customer service and communication skills. Ability to prioritize multiple support requests. Strong problem-solving abilities. Willingness to learn new technologies. Ability to work independently and as part of a team. Experience
1–3 years of IT Support experience preferred.