• Overview Of The Role:
  
  

  • The Watch Technician is responsible for delivering high-quality after-sales service through expert repair and maintenance of watches and clocks. Positioned in the Retail department, this role is crucial for sustaining customer satisfaction and driving service-revenue. Success in this position involves meeting service targets, providing accurate technical assessments of timepieces, and ensuring excellence in technical documentation and quality control procedures.

  
  What You Will Do:
  
  

  Technical Maintenance

  
  

  • Perform professional and technical repairs of watches and clocks.

  • Conduct regular quality control checks to verify service standards.

  • Consolidate and address technical issues effectively.

  
  

  Client Interaction

  
  

  • Provide technical estimates regarding the authenticity and reparability of watches.

  • Support after-sales service to maintain customer satisfaction and service revenue.

  
  

  Documentation Management

  
  

  • Follow up and manage all technical documentation related to service repairs.

  
  

  Performance Targets

  
  

  • Achieve the service targets set by the department.

Desired Candidate Profile

• Required Skills To Be Successful:
  
  

  • Expertise in watch and clock repair techniques.

  • Strong customer interaction and communication skills.

  • Proficiency in technical documentation management.

  • Ability to achieve and surpass service-related performance targets.

  
  What Qualifies You For The Role:
  
  

  • 10th Standard education or equivalent certification.

  • Minimum of 5 years of experience in a Service Technician role, specializing in watches.

  • Sound knowledge of watches and the watch industry, including brands and technical specifications.

  • Proficiency in MS Excel and Word for documentation and report generation.