Job description

Communication: 
Internal Communication
Departments Involved:
• Container Shipping Operations & Liner Operations
• Container Shipping Sales Team
• Container Shipping Commercial Team
• Container Shipping Agencies
• Container Shipping Pricing Team
• Container Shipping Manager
Purpose:
Coordinate information flow about Milaha Services and third-party operated vessel 
loading to ensure shipments align with commitments made to customers.
External Communication
Stakeholders:
• Customers
• Third-party Shipping Agencies
Purpose:
• Facilitate communication regarding loading with customers and Shipping
agencies.
• Maintain close coordination with agents concerning attention to customer 
requirements.
Occupational Health & Safety and Environment
Accountability
Take full responsibility for actions and decisions.
Responsibility
Adhere to established safety procedures, follow training and instructions, and report 
any accidents, incidents, or near misses.
Authority
Empowered to halt work if conditions are deemed unsafe.
 

1. Conduct daily follow-up calls with customers regarding bookings and circulate 
the Cargo Booking Forecast (CBF).
2. Independently coordinate customer bookings (Milaha service and third-party) 
while verifying customer lists and issuing voyage No Objection Certificates 
(NOCs).
3. Communicate customer and agent booking requirements (Milaha services and 
third-party services) and update all systems accordingly with daily vessel 
updates.
4. Serve as the key liaison between internal departments, external agents, and 
service providers to relay customer requirements.
5. Handle customer rate inquiries, send rate quotations, and ensure error-free 
system updates.
6. Identify non-active customers, address concerns, and work to restore regular 
support.
7. Monitor weekly and monthly customer loading averages to ensure continued 
engagement.
8. Send arrival notices and NOCs to customers before vessel arrival for import 
shipments on third-party or Milaha services. 
9. Perform any other job-related duties as assigned.
 

Education & Professional Qualification:
Diploma
Professional Experience:
Minimum 2 to 3 years in customer service preferably at shipping industry
Geographic Experience:
• Regional Expertise:
Strong understanding of the Middle East market and its advantages.
• Technical Proficiency
Extensive knowledge of Microsoft Office Suite and various web applications, 
including Solver minds, Trans metrics, etc.
• Language Skills
Proficient in English. Arabic, Chinese Turkish, Hindi are a plus