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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>Communication</u></strong><br><strong>Internal Communication:</strong><br>Warehouse In charge, Tally Clerks, Operators<br><strong>Purpose:</strong><br>To execute the day to day activities at the Warehouse<br><strong>External Communication:</strong><br>None<br><strong>Purpose:</strong><br>N/A</p><br><p><strong><u>Occupational Health &amp; Safety and Environment</u></strong><br><strong>Accountability:</strong><br>Are accountable for their acts and omissions.<br><strong>Responsibility:</strong><br>To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.<br><strong>Authority:</strong><br>To stop work if they think the work is unsafe.</p><br><br>Responsibilities:<br><p><strong><u>Key Roles &amp; Responsibilities</u></strong><br>• Take work instructions from Tally Clerks, Warehouse In charge.<br>• Un-stuff and stuff containers and other vehicles with team provided.<br>• Fill in tally sheet, track barcodes if required.<br>• Ensure that allotted team handles cargo with care and report any damages or shortages observed to the respective Tally Clerk.<br>• Participate in value addition jobs carried out at the warehouse.<br>• Observe safety rules and use uniform and safety shoes provided.<br>• Keep work place clean at all times; shut all doors, shut off all lights, fans when not required.<br>• Perform other job-related duties as assigned.<br>• Follow specified systems, processes and procedures, implemented in the workplace, to ensure compliance with legal, regulatory, and other requirements/standards<br>• Work safely at all times, protecting the health and safety of everyone in the workplace</p><br><br>Qualifications:<br><p><strong>Education &amp; Professional Qualification:</strong><br>Schooling<br><strong>Professional Experience:</strong><br>02 Years<br><strong>Geographic Experience:</strong><br>N/A<br><strong>Computer Skills:</strong><br>Experience of &nbsp;RF Terminals, Bar Code scanning<br><strong>Language Skills:</strong><br>Working knowledge of English and Hindi<br><strong>Market/Industry/Functional Knowledge:</strong><br>N.A.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Communication:&nbsp;</strong><br>Internal Communication<br>Departments Involved:<br>• Container Shipping Operations &amp; Liner Operations<br>• Container Shipping Sales Team<br>• Container Shipping Commercial Team<br>• Container Shipping Agencies<br>• Container Shipping Pricing Team<br>• Container Shipping Manager<br><strong>Purpose:</strong><br>Coordinate information flow about Milaha Services and third-party operated vessel&nbsp;<br>loading to ensure shipments align with commitments made to customers.<br>External Communication<br><strong>Stakeholders:</strong><br>• Customers<br>• Third-party Shipping Agencies<br><strong>Purpose:</strong><br>• Facilitate communication regarding loading with customers and Shipping<br>agencies.<br>• Maintain close coordination with agents concerning attention to customer&nbsp;<br>requirements.<br><strong>Occupational Health &amp; Safety and Environment</strong><br>Accountability<br>Take full responsibility for actions and decisions.<br>Responsibility<br>Adhere to established safety procedures, follow training and instructions, and report&nbsp;<br>any accidents, incidents, or near misses.<br><strong>Authority</strong><br>Empowered to halt work if conditions are deemed unsafe.<br>&nbsp;</p><br><br>Responsibilities:<br><p><br>1. Conduct daily follow-up calls with customers regarding bookings and circulate&nbsp;<br>the Cargo Booking Forecast (CBF).<br>2. Independently coordinate customer bookings (Milaha service and third-party)&nbsp;<br>while verifying customer lists and issuing voyage No Objection Certificates&nbsp;<br>(NOCs).<br>3. Communicate customer and agent booking requirements (Milaha services and&nbsp;<br>third-party services) and update all systems accordingly with daily vessel&nbsp;<br>updates.<br>4. Serve as the key liaison between internal departments, external agents, and&nbsp;<br>service providers to relay customer requirements.<br>5. Handle customer rate inquiries, send rate quotations, and ensure error-free&nbsp;<br>system updates.<br>6. Identify non-active customers, address concerns, and work to restore regular&nbsp;<br>support.<br>7. Monitor weekly and monthly customer loading averages to ensure continued&nbsp;<br>engagement.<br>8. Send arrival notices and NOCs to customers before vessel arrival for import&nbsp;<br>shipments on third-party or Milaha services.&nbsp;<br>9. Perform any other job-related duties as assigned.<br>&nbsp;</p><br><br>Qualifications:<br><p><strong>Education &amp; Professional Qualification:</strong><br>Diploma<br><strong>Professional Experience:</strong><br>Minimum 2 to 3 years in customer service preferably at shipping industry<br><strong>Geographic Experience:</strong><br>• Regional Expertise:<br>Strong understanding of the Middle East market and its advantages.<br>• Technical Proficiency<br>Extensive knowledge of Microsoft Office Suite and various web applications,&nbsp;<br>including Solver minds, Trans metrics, etc.<br>• Language Skills<br>Proficient in English. Arabic, Chinese Turkish, Hindi are a plus</p><br> </div>