Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

• Valuating and monitoring the work performance and progress of others.
• Collaborating with managers to plan the work output for the organization.
• Aiding in the process of developing and instituting policies, performance goals and objectives.
• Gaining experience and perspective by working in different departments of the organization, such as personnel, merchandising, purchasing, customer services, sales and marketing (where applicable).
• Completing classroom instruction in various topics that are related to their department rotation.
• Taking and passing tests and evaluations to continue in the program.
• Attending lectures and conferences that will aid in their development.
• Studying effective conflict resolution and observing disciplinary hearings.
• Creating projects and oral presentations.
• Participating in all aspects of the hiring process, including interviewing, hiring and then onboarding/training new employees.
• Analysing company reports to evaluate the organization’s inventory activity, gross profit and sales.
• Identifying trends and then developing recommendations based on the information gathered.
• Working with established client accounts.
• Observing and training with experienced staff to learn about the standards, procedures and methods used to be effective within each department.
• Learning about the various functions and operations for all employees, as well as the practices and policies that impact each phase of the business.

• Minimum 1-year cumulative experience in hospitality/customer service, or in specific chosen area.
• Post-secondary education (i.e. diploma, degree) in Hospitality.
• Desire to advance hospitality career, with strong ability, engagement, and motivation.
• Experience in a management role or similar.
• Agile and works well in fast-paced environment.
• Lifestyle approach to hospitality (entrepreneurial skills, non-traditional customer service approach, and the desire to be you).
• Superb attention to details.
• Strong leadership skills.
• A positive attitude and willingness to learn.