Work Location: Dubai Media City, Dubai, UAE

About Us: At The Energy Training Centre, we specialize in providing top-notch training solutions designed to empower individuals and organizations to reach their full potential. Our commitment to exceptional service is at the core of everything we do, and we’re looking for a dedicated Customer Service Representative to join our team.

Role Overview: We are seeking a highly motivated and professional Customer Service Representative to handle general inquiries and provide outstanding support to our clients. You will be responsible for conveying information clearly and efficiently through various channels, including email, phone, and chat. This role requires an individual with excellent proficiency in English and the ability to start immediately.

Key Responsibilities:

• Respond to customer inquiries through email, phone, and chat in a timely and professional manner.
• Provide accurate information about our training solutions, services, and policies.
• Assist customers with questions, concerns, and issues, ensuring a high level of satisfaction.
• Maintain a positive and professional demeanor in all communications.
• Document and track customer interactions and feedback.
• Collaborate with other team members to enhance the customer experience and address recurring issues.

Qualifications:

• Excellent proficiency in English, both written and verbal.
• Prior experience in customer service or a similar role is preferred but not required.
• Strong communication skills and the ability to convey information clearly and professionally.
• Proficient in using email, phone, and chat communication tools.
• Ability to start immediately and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.