Customer Service Executive

Customer Service Executive - Dubai

Job Description

  • Co-ordination and rate negotiation with Shipping Lines and Air lines.
  • Follow-up with Clients.
  • Providing the quotation/rates to the clients.
  • Taking the Cargo Bookings from customers.
  • Preparing MAWB, HAWB, MBL, HBL (Drafts &Original)
  • Providing the Vessel schedule and Cargo Tracking.
  • Maintaining Registers.
  • Handling overseas coordination for nomination shipment.
  • Plan the shipments/ consignments dispatches as per the schedules.
  • Follow up with the shipper for cargo readiness; accordingly prepare the quotation Air/Shipping
  • Line freight & Vessel schedule, for Agent.
  • Follow-ups with airlines for CSR reports & updating same thing to accounts.
  • Maintaining airway bill stocks.
  • Coordinate with factory & CHA for stuffing plan, transporters and DO boys.
  • Communicating with overseas agents through mails for shipment pickups, Sending Pre-Alerts to
  • Overseas and taking approval from Overseas Agent.
  • Asking for Invoice, Packing List , S/bill copies, BL draft copies from shipper.
  • Accordingly prepare booking for S/Line
  • Follow up with S/Line for D/O , Load list , SOB
  • Send the messages of shipment tracking with all details to Agent & shipper
  • Follow up for B/L , Payment etc.
  • Co-ordination with accounts team for billing

Department

  • Accounts & finance

Location

  • Dubai

Qualification

  • Bcom graduate

Experience

  • 1 – 4 years
Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn