We are seeking a polite, friendly, and professional Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide information about products/services, resolve complaints, and ensure a high level of customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in-person.
Provide accurate information about products, services, policies, and procedures.
Handle complaints professionally and follow up until resolution.
Record and maintain customer interactions in the company database.
Coordinate with other departments to resolve customer issues.
Upsell or suggest additional products/services when appropriate.
Maintain a positive and helpful attitude at all times.
Follow company policies and procedures for quality service.
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‘Important Note: Only applications submitted via WhatsApp will be reviewed and considered for shortlisting.”