Role: Call Center Agent

Employment Type: Contract (3 Months)

Location: UAE

Start Date: Immediate

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and timely manner
• Respond to customer inquiries related to orders, deliveries, returns, exchanges, and product information
• Resolve customer complaints and concerns effectively while ensuring customer satisfaction
• Provide accurate information about products, services, and ongoing promotions
• Maintain detailed and accurate records of customer interactions in the system
• Escalate complex or unresolved issues to the relevant internal teams when required
• Achieve individual and team KPIs such as call handling time, quality, and customer satisfaction
• Follow company policies, procedures, and service quality standards

Skills

Requirements:

• Previous experience in a call center or customer service role is preferred
• Strong communication skills in English (Arabic is an advantage)
• Customer-focused attitude with good problem-solving skills
• Ability to work in a fast-paced environment
• Basic computer knowledge and familiarity with CRM systems
• Available to commit to a 3-month contract

Benefits:

• Competitive salary (as per company standards)
• Opportunity to gain experience in a professional call center environment
• Supportive and structured work environment