About the Role:
We are seeking a proactive Operations Officer based in Dubai to support front-office operations, call-center support, in-person guest relations, and cross-team coordination. This role is ideal for an entry-level candidate with up to two years of experience who excels in delivering exceptional customer service and maintaining seamless operational workflows.
Responsibilities:
Greet and assist guests upon arrival, ensuring a positive first impression
Handle inbound and outbound calls, addressing inquiries and routing calls to appropriate teams
Coordinate daily tasks and information flow between front desk, housekeeping, security, and other departments
Maintain accurate records of guest arrivals, departures, and special requests
Monitor service standards and escalate issues to management when necessary
Support onboarding of new operational procedures and staff training sessions
Manage guest feedback and resolve complaints in a timely and professional manner
Assist with scheduling, inventory tracking, and basic administrative duties
Prepare and distribute daily reports on operational activities
Ensure compliance with company policies, health and safety regulations, and local guidelines
Skills
Required Qualifications:
0–2 years of experience in hospitality operations, call-center support, or customer-facing roles
High school diploma or equivalent; associate’s degree or diploma in hospitality, business, or related field preferred
Excellent verbal and written communication skills in English
Strong customer service orientation with a friendly and professional demeanor
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong organizational skills
Team player with the ability to collaborate across departments
Flexibility to work rotating shifts, weekends, and public holidays
Legal eligibility to work in the UAE
Preferred Qualifications:
Fluency in Arabic or additional languages
Experience working in Dubai hospitality or service industry
Familiarity with customer relationship management (CRM) systems
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Training or certification in conflict resolution or customer service
Knowledge of UAE hospitality regulations and local cultural norms