Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Job Description
Respond to all guest requests in a timely and professional manner
Coordinate and relay guest requests using the Royal Service system
Monitor, update, and manage requests within the Royal Service platform
Ensure all logged requests are tracked, actioned, and closed in accordance with hotel standards
Provide accurate information regarding hotel facilities, services, and amenities
Actively promote hotel outlets, including restaurants and other facilities
Build and maintain strong working relationships with all departments, particularly Housekeeping, Front Office, and Engineering
Record all guest interactions accurately and follow up within the established service timelines
Maintain clear and effective communication within the Royal Service team and across departments
Support guests with in-room communication tools and ensure proper setup and functionality
Receive, manage, and distribute voice messages, faxes, and written correspondence for guests
Demonstrate full knowledge of hotel emergency procedures and act accordingly
Uphold health, safety, and security standards to maintain a safe working environment
Qualifications
- Fluency in English required (verbal & written)
- Strong telephone skills
- Excellent telephone manners, telephone voice
- Strong typing and clerical skills, organized and detail oriented
- Strong interpersonal skills and English communication skills
- A hospitality diploma is an asset
- Knowledge of computerized Front Office systems required with emphasis in Micros - Fidelio based programs (Opera) and Windows, MS Office Suite an asset
- Prior experience in customer service an asset
- A passion for guest service
- Excellent team spirit
- Ability to handle many conflicting priorities at any given time
- Able to work well under pressure
- Must be willing to work shifts (incl. Night shifts)
- Knowledge of a third language an asset