is seeking a Customer Service Representative to manage inquiries related to professional training programs, certifications, and auditing services. This role involves handling inbound calls and emails, assisting with course registrations, and providing accurate information to clients. The position follows a 9:00 AM to 5:00 PM schedule and reports to the Customer Service Supervisor.

Key Responsibilities:

• Respond to incoming calls and email inquiries about training courses, certification programs, and audit services
• Provide information on course schedules, fees, eligibility criteria, and registration procedures
• Process course registrations, issue invoices, and follow up on payments as directed
• Coordinate with trainers and internal teams to confirm class availability and participant slots
• Maintain accurate records of client interactions, registrations, and feedback in the company database
• Assist clients with certificate issuance and post-training support
• Resolve routine inquiries and escalate complex issues to the appropriate department or manager
• Support the preparation of training materials and participant lists as needed
• Follow up with prospective students and respond to requests in a timely manner

Skills

• High school diploma or equivalent; diploma or certificate in customer service or business administration is preferred
• Minimum 1 year of experience in a customer service, call center, or administrative role, preferably in the education or training sector
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel
• Strong written and verbal communication skills in English; proficiency in Arabic is an advantage
• Organizational skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Professional demeanor with a customer-focused approach
• Ability to work independently and collaboratively within a team