Job Description

Roles & Responsibilities

Job Summary

To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centers (VACs).

Key Responsibilities

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project
• Ensure judicious use of natural resources
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Desired Candidate Profile

Education - Pursuing Graduation (Minimum 12 years of Formal Education). Additional: Graduate or global equivalent

Experience - Minimum 1- 3 years' experience in Customer Services preferably in the Service or Hospitality industry. Should have good communication skills in French and English.

Should be on their own visa (Fathers/Mothers/Golden/Freelance Visa with NOC). Those on transit or visit visa should not apply for this position since it is a contract position for a period of 6 months on a renewable basis.

Skills:

• Exceptional attention to detail and accuracy in data entry.

• Strong verbal communication skills in French are desired for this position.

• Proficiency in additional languages is a definite plus.

• Excellent customer service skills with a patient and empathetic approach.

• Strong organizational and time management abilities.

• Proficient in using computers and standard office software.