Job purpose

The business systems analyst designs and enables data-driven business systems, analytics, and AI-powered solutions to support the real estate operating model and informed enterprise decision-making. The role bridges business, technology, and governance teams to deliver integrated systems, process optimization, automation, and measurable performance improvements across real estate operations and finance.

Key roles & responsibilities

• Lead end-to-end business and systems analysis, translating business needs into BRDs, functional specifications, system requirement documents, and RTMs.
• Facilitate structured stakeholder workshops to elicit, validate, and prioritize business, data, and system requirements.
• Ensure full traceability from business objectives, processes, systems, data analytics, insights.
• Apply gap and impact analysis across processes, systems, data, and organizational capabilities.

• Support ERP and enterprise system initiatives including Yardi, SAP, Odoo, or equivalent platforms.
• Perform full-cycle ERP business analysis, including requirements gathering, data mapping, integration specifications, and UAT support.
• Define system integration requirements, API flows, and technology stack dependencies.
• Act as the primary liaison between business users, system integrators, and technical teams.

• Define business intelligence and reporting requirements, including dashboards, KPIs, metrics, and performance baselines.
• Support data modelling, data integration, and data quality assessment across ERP, property management, finance, and operational systems.
• Translate complex datasets into actionable insights and executive-level reports.
• Collaborate with BI teams on Power BI / Tableau solutions.

• Identify and define AI-enabled and automation opportunities within real estate and enterprise processes.
• Support requirements definition for AI use cases such as forecasting, anomaly detection, performance optimization, and intelligent reporting.
• Support RPA and intelligent automation initiatives, including process discovery documents (PDDs), functional specifications, and UAT.
• Ensure responsible AI usage, data governance, and regulatory compliance.

• Support the design and enhancement of the real estate operating model across leasing, property management, asset management, facilities management, and finance.
• Develop AS-IS / TO-BE process maps aligned with the APQC Process Classification Framework (PCF).
• Perform value stream mapping and DMAIC analysis to identify inefficiencies, automation opportunities, and performance gaps.
• Ensure clear process ownership, accountability (RACI), and system alignment across business units.

• Align business systems, analytics, and digital solutions with enterprise architecture standards.
• Support architecture modeling using TOGAF ADM and ArchiMate across business, application, and technology layers.
• Contribute to capability mapping, target operating models (TOM), and transformation roadmaps.
• Ensure consistency with enterprise integration, data, and application standards.

• Apply data-driven and Six Sigma (DMAIC) methodologies to drive operational improvement.
• Design and support KPI / OKR frameworks, balanced scorecards, and benefits realization tracking.
• Monitor post-implementation performance and ensure measurable outcomes.
• Ensure compliance with governance, audit, risk, data protection, and regulatory frameworks.
• Promote a culture of continuous improvement and intelligent automation.

Required skills & experience

• Business systems analysis & requirements management
• ERP / enterprise platforms (Yardi, SAP, Odoo, or similar)
• BI & analytics (Power BI, Tableau – preferred)
• Process modeling (BPMN, APQC)
• AI & intelligent automation (business-focused)
• Enterprise architecture alignment (TOGAF, ArchiMate)
• Project management
• Jira & Confluence

Minimum requirements

Bachelor’s degree in business administration, engineering, computer science, information systems, real estate, or related discipline.

• IIBA (CBAP / CCBA) – mandatory
• Six Sigma (Green Belt minimum; Black Belt preferred) – mandatory
• TOGAF (Foundation minimum) – mandatory
• ArchiMate – mandatory
• PMP / PMI-PBA / PRINCE2 – mandatory
• EFQM Assessor – preferred

Minimum 6 years of experience in business systems analysis, ERP / digital transformation projects, and data-driven, process-led initiatives.

Proficiency in English; knowledge of Arabic is an advantage.

• Key internal stakeholders
  Board of directors
  Executives and senior management team
• Key external stakeholders
  External consultants
  External vendors

• Business analysis & documentation
• Enterprise architecture
• AI & automation
• KPI strategy & performance excellence
• Jira & Confluence
• Strong proficiency in ERP systems (Odoo)