Job Description

Roles & Responsibilities

About the Role: We are seeking a motivated IT Support Specialist to join our team in Dubai. In this entry-level role, you will provide first-line technical assistance, maintain system stability, and ensure excellent customer service for internal users. Responsibilities: Provide first-line support for hardware, software, and network issues Troubleshoot and resolve technical problems on Windows and Linux systems Manage user accounts and permissions Monitor network performance and assist with network support tasks Record, track, and escalate support tickets using help desk software Communicate effectively with end users to understand and address their needs Assist in the installation and configuration of IT equipment and peripherals Required Qualifications: 0–1 years of experience in IT support or a related role Basic knowledge of Windows and Linux administration Hands-on technical troubleshooting skills Familiarity with network support fundamentals (LAN, WAN, TCP/IP) Experience using help desk software (e.g., ServiceNow, Jira) Strong customer service and communication skills High school diploma or equivalent Preferred Qualifications: Associate degree or diploma in Computer Science, Information Technology, or related field CompTIA A+ or Network+ certification Bilingual proficiency in English and Arabic Experience with virtualization platforms (e.g., VMware, VirtualBox) Knowledge of cloud services (e.g., AWS, Azure)