Job Description

Roles & Responsibilities

1.  Process mapping – must have

2. Process re-engineering – must have

3. Data analysis on excel and deriving insights from operation data – must have

4. Practical implementation of lean, six-sigma in improvement of operations – good to have

5. Exposure to project involving improvement in STP, TAT, CX – good to have

6. Project management – must have

7. Ability to run working group meetings – must have

8. Stakeholder management up to Unit heads of operations – good to have 

Desired Candidate Profile

• Possesses a Bachelor's degree in Business Administration, Finance, or a related field, providing a solid foundation in banking principles.
• Holds relevant certifications such as CBAP or BPM, demonstrating a commitment to professional development and process analysis expertise.
• Demonstrates experience in retail banking, commercial banking, or payments processing, with a comprehensive understanding of banking operations.
• Exhibits strong analytical and problem-solving skills, capable of identifying root causes of issues and developing effective solutions.
• Possesses excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.