Job Description

Roles & Responsibilities

JOB PURPOSE:

As a Data Center Manager, you will be responsible for developing an established team, as well as leading

and assisting in the development of the electrical and mechanical infrastructure. Your duties will include

day to day organization and maintenance across a significant joint venture data center in UAE, where you

will also take responsibility for budget management and have direct customer engagement. The Data

Center Facility Manager is responsible for the overall operation and maintenance of all electrical,

mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in

maintaining high reliability and performance while keeping operating costs in facilities at a minimum.

KEY RESPONSIBILITIES:

• People management of a DC team of shift engineers/technicians and other support functions.

• Provides the team with technical support and advice on complex critical issues. Acts as SME and

leads team members' training.

• Reviews specialist contractual reports and activities and internal reporting. Vendor reports, internal

reports, KPI’s.

• Leads the sites in the maintenance and up keeping of all Data center infrastructure according to up

time standards. Makes recommendations based on knowledge and experience. Advises upon

implementation of engineering global standards.

• Leads that all repairs performed on all Data center infrastructure are according to the manufacturer’s

guidelines and standard methodologies.

• Liaises with other departments within organization.

• Communicates and coordinates activities and on-site staff during an incident.

• Assists with root cause analysis, incident resolution and makes recommendations for eliminating

potential problems.

• Holds reviews with customers and forms part of escalation.

• Manages operational budgets.

• Engage in improvement projects, often requiring reaching out to a variety of support teams and drive

them from conception to completion.

• Coordinates daily with a multitude of third-party vendors ensuring adherence to contracted SLAs.

• Planning 24X7 Resource availability and readiness for backup/emergency.

• Understanding confidentiality of Mission Critical business and ensuring Team to follow the same.

• Motivate a culture of clear communication to earn customer’s Trust and deliver results.

• Communicate Clear updates to business and Highlight the Progress/Risks proactively.

• Ensuring Change Management with appropriate Approvals is followed.

• Conduct regular 1 to 1 with Team and clear communication of Business expectations.

• Facility availability as per the Agreement with minimal downtime as per SLA.

• Reviewing SOO for the MEP systems and ensuring Team follows the same.

• On-call availability to take care of any breakdown or planned critical maintenance

• Ensuring, Team understands the criticality of live systems & follows Change Management process.

• Submitting the Monthly report for Site’s performance and deliverables as per SLA.

• Strict follow-up of resources to deliver results within a given deadline.

• RCA analysis and implementing learning from past incidences.

• Enterprise Asset management and maintaining Critical Spares.

• Improving PUE and touching all the key areas that impact the PUE derivatives.

• Challenging the existing Set-up to find any SPOF.

• Conduct Utility Failover Testing as per company’s policy.

• Reviewing the Facility requirements and being able to identify must to have and Good to have.

• Maintaining documentation like SOP, EOP, MOP, Policy etc.

• Vendor Onboarding and budgeting / planning of future expansions.

• To ensure that all the resources (Engineer’s / Technicians/ Supervisor) are confident to run Operations

and if needed conduct necessary Training.

• Reporting to Management with involved Risks and Future capacity planning.

• Work in-line with customers like TPM, Construction managers, Logistics, Security, IT Team,

procurement, finance etc.

• Ensuring that drive for energy efficiency is not reducing capacity safety margins and system

redundancy.

• Increasing the importance of proactive maintenance and smart Tools like (DCIM).

• Motivating SME’s to Raise the Bar in their Key Area’s and cross-functional knowledge sharing 360

Deg Feedback for improvements and enhancements.

• Coming up with more innovative idea’s to encourage automation for delivering better output.

• Having a Disaster Management plan in place.

• Enhancing Safety culture onsite and motivating QHSE best practices.

• Having all the Vendor/support partner’s Contact/Escalation List updated.

• Highlighting and preplanning the Decommissioning / Replacement of EOL Assets

• Support in snagging and de-snagging of the new expansions with continuous follow-ups to project

Teams.

SKILLS REQUIRED:

• Knowledge of power systems (UPS', Control Panels, DB’s, Busway systems, Generators)

• Knowledge of cooling systems (HVACs, Chillers, VRV)

• Knowledge of ELV Systems (DDC, BMS, Access Control System, CCTV, Fire alarm system)

• Working knowledge of MEP systems and associated switch gear and Distribution Panels, Control

circuits, DX Units, & ELV Systems

• Skill in installation, repair, and maintenance of all types of MEP system equipment’s and components

Desired Candidate Profile

QUALIFICATIONS:

• Previous experience of complete management of a team, i.e., giving appraisals, day-to-day

organization & setting objectives.

• Degree in electrical or Mechanical is essential.

• Mission Critical Engineering experience at least 10Yrs (Tier III or IV) accredited is needed preferably

with MEP bias.

• CDCP / CDCMP / ATD will be added advantage.

Personal Skills

• Basic English knowledge is required.

• Basic Working Knowledge of PC systems, and CAFM Mobile Apps

• Persistent and self-motivated.

• Excellent organizational skills and initiative to learn and take on new responsibilities.

• Ability to work in a fast-paced environment with minimal supervision.

• Good problem-solving skills and ability to meet demanding time constraints.

• Self-motivated and independent.

• Excels with ambiguous situations as a chance to show leadership.

• Strong team player with the ability to influence/develop/maintain relationships with internal/external

contacts.

• Articulate, friendly, and diplomatic with the ability to negotiate.