Job Description

Roles & Responsibilities

Key Responsibility:

Advanced Maintenance & Troubleshooting

• Lead preventive and corrective maintenance on automation systems such as AS/RS, conveyors, sorters, PLCs, and robotic pick/pack stations.
• Diagnose complex mechanical, electrical, and control system issues, coordinating with OEMs or engineering teams when needed.
• Calibrate and test automation components including sensors, drives, motors, and actuators to ensure optimal performance.

System Operations & Escalation Support

• Act as the escalation point for critical automation failures; provide timely resolution to minimize operational disruptions.
• Collaborate with operations and IT teams to address system interface issues, including WMS and WCS faults.
• Support in planning equipment shutdowns and system upgrades with minimal impact to distribution operations.

3. Compliance, Safety & Continuous Improvement

• Ensure compliance with HSE, electrical, and automation safety protocols.
• Conduct regular audits and inspections to identify and mitigate safety or reliability risks.
• Drive root cause analysis (RCA), suggest design or process improvements, and lead implementation of corrective actions.

4. Documentation & Team Support

• Maintain detailed logs of interventions, part replacements, firmware upgrades, and software patches in the CMMS.
• Train and mentor technicians and junior team members on troubleshooting techniques, SOPs, and safety measures.
• Contribute to project documentation during automation expansions or system retrofits.

Desired Experience:

• 5-7 years of experience in maintenance and troubleshooting of warehouse automation systems or industrial equipment.
• Working knowledge of electrical systems, control panels, PLC diagnostics, and mechanical drive systems.
• Experience with WMS-integrated automation equipment and HMI interfaces is preferred.
• IT literacy for basic diagnostics, system updates, and maintenance tracking.
• Diploma/Degree in Electrical, Mechanical, Mechatronics, or Industrial Automation; certifications in PLC/HMI systems preferred.