Job Description

Roles & Responsibilities

We are looking for a customer-focused Service Advisor to join our Service/Bodyshop operations across the UAE. In this front-line role, you will welcome customers, accurately capture job requirements, provide clear estimates and timelines, coordinate with the workshop, and ensure a smooth vehicle handover with transparent invoicing—while consistently delivering high customer satisfaction and supporting service revenue targets.

What you will do

• Receive customers promptly, ask the right questions, and record concerns/requests clearly and completely.

• Prepare repair orders/job cards with accurate symptom descriptions to enable quick diagnosis and right-first-time fixes.

• Provide cost estimates and explain recommended work in a clear, customer-friendly way.

• Agree realistic delivery timelines by coordinating with the workshop and monitoring work progress.

• Seek approvals for additional repairs, proactively communicate delays/updates, and manage expectations.

• Deliver vehicles in person, explain the invoice and work completed, and guide customers through payment/next steps.

• Support achievement of individual service and value-added sales targets, while maintaining high CSV/CSI outcomes.

Desired Candidate Profile

• Strong customer handling skills with the ability to empathize, clarify needs, and manage concerns professionally.

• Working knowledge of MS Office and ERP/DMS systems; comfortable with reports and basic data accuracy.

• Clear communication skills (verbal and written) and a service-oriented, honest, and responsible mindset.

• A structured, detail-oriented approach to capturing concerns, building estimates, and following up work-in-progress.

  
  

  What equips you for the role

  • A structured, detail-oriented approach to capturing concerns, building estimates, and following up work-in-progress.

  • Confidence balances customers’ needs with workshop capacity to commit to and meet promised delivery times.

  • Proactive communication style—keeping customers informed and securing approvals quickly.

  • Comfort working to targets (service revenue and value-added sales) while protecting customer trust.

  • A commitment to quality, compliance, and continuous improvement (including dealer certification requirements).

  • Diploma or Bachelor’s in Automobile/Mechanical Engineering (or equivalent).

  • 3–5 years’ overall automotive dealership experience, including at least 3 years as a Service Advisor.

  • Sound understanding of automotive dealer/distributor service processes and repair order disciplines.

  • Teamwork, cultural sensitivity, and the ability to perform in a fast-paced, high-volume environment