Job Description

Roles & Responsibilities

• Design and implement ServiceNow ITSM solutions, customizing modules like Incident, Problem, Change, and Knowledge Management to meet business requirements.
• Develop and maintain ServiceNow workflows, business rules, UI policies, and client scripts to automate processes and improve user experience.
• Integrate ServiceNow with other enterprise systems using REST APIs, SOAP, and other integration methods to ensure data consistency.
• Troubleshoot and resolve complex ServiceNow issues, providing timely and effective solutions to minimize service disruptions.

Desired Candidate Profile

• Strong experience in ServiceNow ITSM implementation and support.

• Good knowledge of:

• ServiceNow scripting

• JavaScript

• Flow Designer

• Workflow configuration

• IntegrationHub

• Hands-on experience with CMDB and Discovery.

• Knowledge of REST/SOAP integrations.

• Experience in ServiceNow administration and development.

• Understanding of ITIL processes and best practices.

• Good analytical, troubleshooting, and communication skills.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• ServiceNow Certified System Administrator (CSA) certification preferred.

• ServiceNow ITSM Implementation Specialist certification is an advantage.

• ITIL certification preferred.