Job Description

Roles & Responsibilities

About the Role: We are seeking a dynamic Customer Service Executive to join our team in Dubai. In this role, you will be the first point of contact for our customers, delivering exceptional support and ensuring a positive customer experience. You will use CRM tools to manage inquiries, resolve issues, and drive continuous improvement in service delivery. Responsibilities: Handle inbound customer inquiries via phone, email, and live chat in a timely and professional manner Utilize CRM tools to record, track, and update customer interactions and issue resolutions Identify customer needs and provide accurate information or escalate complex issues to the appropriate department Maintain a high level of customer satisfaction by resolving complaints and following up on open issues Collaborate with cross-functional teams to address systemic problems and improve processes Generate regular reports on call volume, response times, and customer feedback Stay informed about product updates, company policies, and industry best practices Required Qualifications: 0–3 years of experience in customer service or a similar role Excellent verbal and written communication skills in English Proficiency in CRM tools (e.g., Salesforce, Zendesk, HubSpot) Strong problem-solving and conflict resolution skills Customer-centric mindset with the ability to manage high volumes of inquiries Preferred Qualifications: Fluency in Arabic or other regional languages Experience working in a call center or BPO environment Familiarity with MS Office suite Ability to work flexible shifts, including weekends and public holidays Knowledge of local market trends and cultural preferences