Job Description

Roles & Responsibilities

• Supervise and lead the housekeeping team, ensuring all cleaning and maintenance activities are carried out to the highest quality and safety standards across the facility.

• Allocate daily workloads, set clear expectations, and monitor team performance to achieve exceptional cleanliness and presentation in all public, staff, and operational areas.

• Conduct regular inspections of rooms, public spaces, and storage areas, reporting maintenance issues, safety hazards, and deficiencies for timely resolution.

• Oversee the replenishment of cleaning supplies, linens, and toiletries; ensure proper inventory management and cost control.

• Train, motivate, and support housekeeping staff to follow best practices, company policies, and established procedures.

• Collaborate closely with the Facilities Manager and other departments to coordinate cleaning activities and respond to operational priorities swiftly and efficiently.

• Strictly uphold health, safety, and hygiene protocols in compliance with legal guidelines and company standards.

• Address guest or client feedback relating to housekeeping services promptly and professionally, implementing corrective measures where necessary.

Desired Candidate Profile

• Proven experience in a supervisor or senior housekeeping role, ideally within hospitality, hotels, commercial facilities, or warehouse environments.

• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and prioritise effectively in a busy setting.

• Demonstrated ability to lead, motivate, and train diverse teams, fostering a positive and productive work culture.

• Comprehensive knowledge of professional cleaning methods, cleaning equipment, chemicals, and health & safety regulations.

• Excellent communication skills in English (written and verbal), with a professional and approachable manner.

• Physically fit and able to perform manual tasks or respond promptly to operational demands as required.

• Experience using housekeeping management systems and inventory tracking tools is desirable.

• Willingness to work flexible hours, including weekends, shifts, or public holidays as business needs dictate.

• Commitment to confidentiality, integrity, and high service standards at all times.