Job Description

Roles & Responsibilities

We are seeking a reliable and detail-oriented housekeeping attendant to join our team. The successful candidate will maintain cleanliness and order across guest and public areas, support daily cleaning operations, and contribute to a welcoming environment for guests and colleagues. KEY RESPONSIBILITIES § Clean and tidy guest rooms, corridors, stairwells and public areas to company standards § Change bed linen, make beds and replace towels and amenities § Dust, vacuum, sweep and mop floors; clean windows, mirrors and surfaces § Replenish minibars, toiletries and guest supplies as required § Remove rubbish and transport to designated disposal areas § Report maintenance defects and safety hazards to the supervisor § Follow hotel procedures for lost and found items and report accordingly § Comply with health, safety and hygiene standards at all times § Assist with laundry operations when required § Support set-up and cleaning for meetings, events and turn-down service as requested GUEST SERVICE & COMMUNICATION § Provide courteous and professional service to guests and colleagues § Respond promptly to guest requests and special requirements § Maintain confidentiality and respect guest privacy § Communicate effectively with supervisors and team members STOCK, EQUIPMENT & RECORDS § Maintain accurate inventory of cleaning supplies and equipment § Report low stock levels and assist with stock rotation § Care for and use cleaning equipment safely and correctly § Complete daily checklists and housekeeping reports as required TRAINING & PROFESSIONALISM § Attend training sessions and follow standard operating procedures § Support induction of new housekeeping team members when asked § Uphold a professional appearance and follow uniform policy OTHER DUTIES § Perform other duties as assigned by the Direct Manager

Desired Candidate Profile

Secondary education or equivalent preferred Work Experience § Previous experience in housekeeping, hospitality or a similar environment is desirable § Experience working to high cleanliness standards and time pressures is an advantage Knowledge § Knowledge of cleaning methods, products and safe handling procedures § Awareness of hygiene standards and health & safety best practice Skills § Strong attention to detail and the ability to work independently § Good time management and organisational skills § Reliable, punctual and able to follow instructions § Good communication skills and a polite, guest-focused manner § Physically fit and able to perform manual handling tasks Other Requirements § Flexibility to work shifts, weekends and public holidays as required § Right to work in the UK We are an equal opportunities employer and welcome applications from everyone. Candidates must be able to demonstrate a commitment to delivering excellent housekeeping standards and a positive attitude to teamwork.