Job Description

Roles & Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Respond to customer inquiries and resolve complaints efficiently in both Arabic and English.

• Provide accurate information regarding products, services, policies, and procedures.

• Deliver excellent customer support through phone calls, email, and chat platforms.

• Resolve customer queries promptly while ensuring high customer satisfaction.

• Escalate complex issues to the relevant departments when necessary.

• Maintain accurate records of customer interactions and follow-up activities in the system.

• Support customers through live chat and other digital communication channels.

• Ensure timely responses and maintain service quality standards.

• Build and maintain positive relationships with customers through effective communication and problem-solving skills.

• Coordinate with internal teams to ensure smooth issue resolution.

• Meet daily productivity, quality, and customer satisfaction targets.

Desired Candidate Profile

1. Fluency in Arabic and English (spoken and written) is mandatory.

2. Previous experience in customer service, call center, or chat support roles.

3. Strong communication and interpersonal skills.

4. Ability to handle customer complaints professionally and patiently.

5. Experience using CRM systems and chat support platforms.

6. Good typing speed and multitasking abilities.

7. Ability to work in a fast-paced environment and rotational shifts if required.