Jobs / Call Center Jobs / Call Center Agent
Full Time
UAE , Sharjah
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Company
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Job Details

Employment Full Time
Gender Male
Education Any Graduation
Category Logistics
Industry Facilities Services

Job Description

Roles & Responsibilities

  • Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
  • Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
  • Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
  • Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.

Desired Candidate Profile

  • High school diploma or equivalent; a degree in communications or business is a plus.
  • 1-3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.
  • Fluency in English is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.
  • Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.

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