Job Description
Roles & Responsibilities
Customer Coverage
Deliver effective customer coverage through structured territory planning
Maintain a strong understanding of customer needs and buying patterns through regular field visits
Develop and execute customer call plans and visit schedules
Identify and onboard new customers through proactive prospecting and follow-ups
Support new equipment deliveries by promoting parts and service offerings such as PM contracts, CSAs, and Care Track solutions
Monitor customer requirements to ensure timely delivery and proactive communication
Financial Sales Performance
Achieve sales targets including revenue, gross profit, and market share
Promote a professional image while delivering high-quality technical and service support
Identify and convert aftermarket sales opportunities across the territory
Drive growth in key product areas such as undercarriage, GET, engine, power-train, and hydraulic attachments
Collaborate with head office teams to identify business opportunities and provide tailored solutions
Work closely with Service Managers to prepare and present quotations and proposals
General Duties
Maintain high standards of professionalism and customer engagement
Ensure all customer and equipment data is up to date within internal systems
Maintain assigned company equipment and vehicle in good condition
Health, Safety & Environment
Follow all health and safety procedures and report incidents or hazards
Actively participate in safety programs and initiatives
Ensure use of PPE and maintain safe working practices at all times
Quality
Deliver high-quality outputs across all customer interactions
Promote a culture of “done right, done well, done once”
Desired Candidate Profile
Required skills to be successful
Strong communication, negotiation, and interpersonal skills
Excellent customer relationship management capabilities
Strong commercial acumen with the ability to identify and close sales opportunities
Sound technical understanding of aftermarket parts and service operations
Strong planning, organization, and time management skills
Ability to analyze data and present insights effectively