Job Description

Roles & Responsibilities

1. TARS CRM & Agreement Management

• Manage customer rental agreements, renewals, amendments, and closures in the TARS CRM system.

• Upload documents in TARS on a timely basis.

• Scan and upload finalized agreements.

• Verify that all agreement details match between TARS and Speed.

• Request IDLs or verify customer documents whenever requested by the Sales team or drivers.

• Prepare vehicle cancellation reports by verifying vehicle status in TARS and the RTA portal.

• Add or remove vehicles in TARS and the Salik portal as requested by investors or authorized personnel.

1. Billing, Invoicing & Accounts Coordination

• Generate accurate rental invoices, credit notes, debit notes, and account statements within agreed timelines.

• Cross-check that all E-agreement contracts are opened correctly in Speed and create any missed agreements in Speed.

• Change customer names to company names in Speed as requested by the Accounts department.

• Coordinate with the Accounts department regarding agreement corrections, amendments, and updates.

• Prepare and submit the monthly agreement finalization report to the Accounts department.

• Support the Accounts Receivable team by tracking outstanding invoices and assisting with payment follow-ups.

• Identify and resolve billing, contract, and customer account discrepancies.

1. Traffic Fines, Salik & Darb Management

• Monitor and process traffic fines through UAE government portals, including RTA, Dubai Police, Abu Dhabi Police, EVG, MOI, and other relevant authorities.

• Allocate traffic fines to the correct rental agreements and ensure timely customer billing.

• Respond to fine and fine location requests from the Sales team through the Telegram group.

• Prepare weekly Salik and Darb reports for all investor companies.

• Add or remove vehicles from the Salik portal whenever required.

1. Reporting & Reconciliation

• Generate monthly TARS reports for Finance & Accounts (F&A) and Operations reconciliation.

• Prepare daily, weekly, and monthly operational reports, including invoicing, receivables, contract renewals, Salik, Darb, and traffic fines.

• Prepare vehicle cancellation reports and other operational reports as required.

1. Customer Charges & Interdepartmental Coordination

• Verify damage charges with the Maintenance team before charging customers.

• Coordinate with the Sales, Operations, Fleet, Maintenance, and Finance teams to ensure accurate contract, billing, and vehicle information.

• Assist the Operations, Sales, and Accounts teams by providing agreement-related information and support.

• Deliver prompt and accurate customer support by resolving agreement, billing, and account-related queries.

1. Additional Responsibilities

• Coordinate with the RTA department to verify and dispute traffic fines that may have been issued incorrectly.

• Follow up with the RTA department to obtain complete details for traffic fines when information is incomplete or unavailable.

• Coordinate with the RTA department to resolve any issues related to adding or updating vehicles in the TARS system.

Desired Candidate Profile

• Experience in data entry, CRM, or administrative support (preferably in the car rental or automotive industry).

• Good knowledge of Microsoft Excel and Microsoft Office applications.

• Strong attention to detail with the ability to maintain accurate records.

• Ability to manage multiple tasks and meet deadlines.

• Good communication skills for coordinating with internal departments and government authorities.

• Basic understanding of UAE traffic fines, Salik, Darb, and RTA systems is an advantage.

• Ability to work with CRM systems such as TARS and rental management systems such as Speed (preferred).

• Willingness to learn new systems and adapt to operational requirements.