Job Description

Roles & Responsibilities

Job description:

We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.

Some of the roles, responsibilities and skills required are:

- Must speak HINDI/URDU and ENGLISH (Arabic is a plus).

- Excellent communication abilities, including written and verbal communication.

- Handle calls in a consistently polite, professional and efficient manner.

- Answer phones and messages, respond to customer requests and clarify the desired information.

- Follow-up on customer inquiries that are not immediately resolved.

- Take the extra mile to engage and help the customers.

- Previous call center customer service experience is required.

- Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24

This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns

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Location: Al Barsha 1

Working Hours: 9 AM – 6 PM

No. of Positions: 1

Salary: 4,000 AED

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Desired Candidate Profile

Experience:

• Customer Support: 1 year (Minimum)

Language:

• English (Required)

• Hindi (Required)

• Urdu (Required)

• Arabic (Preferred)