Supervise, coordinate, and allocate repair and maintenance work to technicians to maximize workshop productivity and efficiency.
Monitor workshop operations to ensure repairs and servicing are completed to the highest quality standards and within agreed timelines.
Drive First Time Fix Rate (FTFR) and minimize repeat repairs through effective quality control processes.
Support Service Advisors in delivering an exceptional customer experience through accurate repair information and on-time vehicle delivery.
Monitor job card progress, workshop loading, technician productivity, and efficiency.
Ensure compliance with OEM standards, company policies, warranty processes, and audit requirements.
Coach, mentor, and develop technicians to improve technical capability and performance.
Promote and maintain HSSE standards and ensure a safe working environment with a zero-incident mindset.
Collaborate with Parts, Service Reception, Warranty, and Management teams to ensure smooth workshop operations.
Analyze workshop performance and implement process improvements to enhance operational efficiency and customer satisfaction.
Desired Candidate Profile
Strong workshop leadership and people management capabilities.
Excellent workshop planning and workload allocation skills.
Strong understanding of automotive repair processes and workshop operations.
Ability to monitor and improve productivity, efficiency, and quality KPIs.
Strong problem-solving and decision-making skills.
Excellent communication and stakeholder management abilities.
Ability to coach, mentor, and motivate technical teams.
Knowledge of DMS systems such as SAP or equivalent platforms.
Strong focus on safety, quality, and customer satisfaction.
Ability to work effectively under pressure in a fast-paced aftersales environment.
What equips you for the role:
Technical Certification, Diploma, ITI, ATA, IMI, or equivalent Automotive qualification.
EV Certification (IMI EV Level 2 or higher preferred).
Minimum 5–7 years of automotive workshop experience.
Minimum 2 years of supervisory or team leadership experience within a dealership or automotive workshop environment.
Strong knowledge of workshop operations, vehicle repair processes, and technician management.
Experience using SAP, DMS, or equivalent workshop management systems.
Strong understanding of workshop KPIs including productivity, efficiency, utilization, and First Time Fix Rate.
Valid UAE Driving Licence.
Excellent communication, leadership, and conflict resolution skills.
Fluency in English; Arabic, Hindi, or Urdu would be advantageous.
Commitment to HSSE standards and continuous improvement.