• Support the daily administrative operations of the workshop to ensure smooth workflow and operational efficiency.

• Maintain and update workshop documentation, job cards, and system records accurately.

• Monitor job card status and ensure timely updates within SAP, EVHC, or other workshop management systems.

• Track vehicle movement through reception, workshop, quality control, and delivery stages.

• Assist in coordinating activities between Service Advisors, Technicians, Parts Department, and Workshop Management.

• Prepare and distribute daily operational reports, vehicle status reports, technician allocation reports, and KPI dashboards.

• Maintain accurate records of workshop activities, approvals, and service documentation.

• Support workshop management in monitoring workshop utilization, productivity, and operational performance.

• Ensure compliance with Aftersales operational processes and documentation standards.

• Provide administrative support to improve workflow efficiency and customer service delivery.

Desired Candidate Profile

• Strong administrative and organizational capabilities.

• Understanding of automotive service and workshop operations.

• Excellent coordination and communication skills.

• Strong attention to detail and data accuracy.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in workshop management and reporting systems.

• Strong reporting and documentation management skills.

• Ability to work effectively with cross-functional teams.

• Good problem-solving and planning skills.

• Strong Microsoft Office skills, particularly Excel and Outlook.

What equips you for the role:

• Diploma or Degree in Business Administration, Automotive Management, or a related field.

• 2–3 years of experience in workshop administration, service operations, automotive coordination, or a similar administrative role.

• Knowledge of automotive workshop processes and vehicle service operations.

• Experience working with workshop management systems such as SAP, EVHC, or similar platforms.

• Strong administrative, reporting, and data management skills.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Strong attention to detail and ability to maintain accurate records.

• Ability to work under pressure and meet deadlines.

• Self-motivated, proactive, and able to work effectively within multicultural teams.