• Greets patients or their families and finds out the nature of their enquiry.

• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.

• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.

• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.

• Investigates patient/visitor concerns and implements appropriate courses of action.

• Keeps accurate records of discussions or correspondence with customers.

• Provide Daily Patient statistics.

• Prepare Duty Roaster for the Lab front office teams.

• Maintain good Grooming, communications skill and training for related Lab front office teams.Perform duties of handling Patient /Telephone/Cash/back-office work as specified in the duty roaster.

• Perform other related duties incidental to the work described herein as and when assigned by the Laboratory Manager.

• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements.

• Work accordance with the documented OSH procedures and instructions, specific responsibilities

• Be familiar with emergency and evacuation procedures

• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports

• Comply with Waste management procedures and policies

• Attend applicable OSH/Infection control training programs, mock drills and awareness programs

• Use of appropriate personal protective equipment and safety systems

Desired Candidate Profile

• Bachelor’s degree in medical laboratory science, Clinical Laboratory science, equivalent .

• Licensed Medical Technologist (or equivalent certification)

  
  

  Knowledge and skills

• Familiarity with ISO 15189/EIAC, CAP, JCI or equivalent quality standards       

• Strong knowledge of laboratory processes, QA / QC principles, documentation systems.

• Execllent communication, Organizational and analytical skills

• Proficiency in Microsoft Office ( Word, Excel, Power point ) and Laboratory Information System (LIS)

• Minimum 3 years experience in a clinical laboratory