Coordinate and monitor daily workshop operations
Plan and organize workshop workflow based on job priorities
Allocate jobs to technicians and workshop teams
Monitor job progress and ensure timely completion
Follow up with technicians and supervisors regarding pending jobs
Coordinate vehicle movement between different workshop sections
Coordinate with reception, sales, QC, cashier, and management teams
Ensure completed vehicles undergo required QC inspection before delivery
Monitor workshop productivity and technician performance
Identify workflow delays and take corrective action
Communicate job status and expected completion times to relevant teams
Support reception and sales teams with workshop-related information
Assist in resolving customer concerns and operational issues
Ensure vehicles are delivered clean, complete, and on time
Maintain accurate job cards and workshop records
Monitor workshop materials and coordinate with the store when required
Ensure technicians follow company SOPs and quality standards
Maintain workshop discipline, cleanliness, and organization
Prepare daily operational updates and reports
Coordinate with other branches when vehicle movement or service support is required
Desired Candidate Profile
Qualifications
Diploma or Bachelor's degree in Automotive, Business Administration, or a related field is preferred
Valid UAE driving license is an advantage
Experience
Minimum 3–5 years of experience in automotive workshop operations
Experience as a Workshop Coordinator, Workshop Supervisor, Service Advisor, or similar role
Experience in premium automotive services is highly preferred
Skills & Competencies
Strong coordination and organizational skills
Good knowledge of automotive workshop operations
Excellent communication and follow-up skills
Strong problem-solving abilities
Ability to manage multiple jobs and priorities
Good understanding of job cards and workshop workflow
Customer-focused attitude
Ability to work under pressure
Good computer and ERP/CRM skills
Strong leadership and team coordination abilities
English communication skills required; Arabic is an advantage