Service Development Section Manager
???? Dubai, UAE | Government / Public Sector We're hiring a Service Development Section Manager to lead service improvement efforts for a well-established government cultural authority in Dubai. You'll shape how the organization designs, delivers, and measures customer-facing services — driving quality standards, service innovation, and customer experience across the board.
What you'll do:Lead the section's operational plan, budget, and performance indicators for service quality Set and enforce policies, procedures, and standards for service delivery Run customer experience initiatives: surveys, mystery shopping, satisfaction tracking, and improvement programs Manage and integrate the CRM system across departments Apply the Global Star Rating System and track compliance Lead training programs so frontline staff consistently deliver high-quality service Handle escalated complaints and turn them into improvement opportunities Represent the section in service development committees and meetings, internally and at government level
What you'll need:Bachelor's degree in Business Administration, Service Development, Quality Management, Innovation Management, Project Management, Public Administration, or equivalent7+ years of relevant experience Track record leading high-impact programs and cross-functional teams Strong stakeholder management skills, internal and external Up-to-date knowledge of service development trends and government best practices
Emirati Nationals only