Ensure 100% uptime of group networks , servers, security solutions, backups with continuous monitoring and maintenance.
Maintain virtualization environments (preferably VMware), cloud-based and onsite backup solutions, disaster recovery systems, router configurations, and Wi-Fi management.
Provide frontline support by responding promptly to equipment-related or ICT issues via calls or emails.
Administer and maintain all critical ICT infrastructure including servers, Cisco routers, VMware environments, and firewalls.
Maintain back-end infrastructure for SAP and other business-critical software.
Document incidents involving hardware/software failures, repairs, installations, and configuration changes.
Ensure optimal performance of network hardware such as routers, switches, hubs, and UPS units.
Implement and monitor cybersecurity protocols and compliance processes.
Oversee and maintain security tools such as firewalls, antivirus software, VPNs, and intrusion detection systems.
Manage the IT security audits and its documentation
Manage CCTV and biometric systems in alignment with Head Office directives.
Support IT infrastructure requirements across all group locations.
Provide operational and project-based IT support as directed by Management.
Awareness of SAP processes will be an added advantage.
Desired Candidate Profile
Bachelor’s degree in Information Technology, Computer Science, or related field
Industry certifications preferred (e.g., VMware, Microsoft, Cisco – CCNA/CCNP, CompTIA
Security+, ITIL, etc.)
Proficiency in database, Microsoft Windows Server, Active Directory, and backup technologies
Proficiency in managing VMware or other virtualization platforms
Hands-on experience with network design, LAN/WAN management, router/firewall configuration, and network tuning
Experience in handling cloud platforms and its infrastructure like AWS / Azure.
Project management capabilities with a focus on delivery on time.
Handling security audits like ISO – 27001 / VA / PT and policy document preparation
Experience with cybersecurity standards and tools (firewalls, IDS/IPS, VPNs, End point
security solutions , NAC / SOC solutions etc.)
Working knowledge of SAP infrastructure will be an added advantage
IT Asset management and book keeping knowledge
Analytical and troubleshooting capabilities
Strong communication and interpersonal skills
Ability to work independently and manage multiple priorities
Strong documentation and reporting abilities
High attention to detail and a proactive approach to issue resolution
Team-oriented mindset with ethical and professional conduct.
Key Performance Indicators (KPIs):
Achieving and maintaining network/server/backup/DR uptime targets
Cybersecurity audits, validation reports, and compliance checks
IT Assets and infrastructure management.
Integrity and reliability of backup systems
End-user satisfaction ratings and support turnaround time