Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Purpose: To provide efficient collection, delivery, processing, and handling of guest laundry and hotel linen while maintaining high standards of service, hygiene, quality, and guest satisfaction.

Key Responsibilities

• Collect guest laundry, dry cleaning, and pressing items from guest rooms according to hotel procedures.
• Deliver clean and pressed guest laundry to the correct guest room within the required turnaround time.
• Handle guest garments, uniforms, linen, and other laundry items with care.
• Check laundry bags and guest laundry lists for accuracy before processing.
• Verify the quantity and condition of items collected from guest rooms.
• Report any stains, damages, missing items, or irregularities to the Laundry Supervisor.
• Ensure guest laundry is properly tagged, sorted, and transferred to the appropriate laundry section.
• Follow hotel procedures for express, same-day, and regular laundry services.
• Assist with sorting, folding, packing, and preparing guest laundry for delivery when required.
• Maintain proper identification and tracking of guest laundry throughout the process.
• Ensure guest laundry is returned in accordance with the requested delivery time.
• Handle special garment-care instructions according to guest requirements and laundry procedures.
• Coordinate with Laundry Attendants, Housekeeping, and Front Office regarding guest laundry requirements.
• Maintain cleanliness and organization of laundry collection and delivery areas.
• Keep laundry trolleys, baskets, and equipment clean and in good condition.
• Ensure guest corridors, service areas, and guest rooms are not disturbed during collection and delivery.
• Maintain a professional appearance and courteous attitude when interacting with guests.
• Respond politely to guest questions regarding laundry and dry-cleaning services.
• Escalate guest complaints or service issues promptly to the Laundry Supervisor.
• Follow proper procedures for lost and found items discovered in laundry or guest garments.
• Handle chemicals, laundry bags, and equipment safely according to hotel procedures.
• Follow all hotel health, safety, hygiene, and fire safety standards.
• Use appropriate PPE when required.
• Maintain confidentiality regarding guest information and personal belongings.
• Support inventory control of laundry bags, tags, packaging materials, and other supplies.
• Assist the Laundry Department during high occupancy, VIP arrivals, special events, and peak operational periods.
• Complete assigned duties within the required service standards and turnaround times.
• Maintain effective communication with the Laundry and Housekeeping teams during shift handovers.

Qualifications & Experience

• Previous experience in a hotel laundry, housekeeping, or valet service is preferred.
• Experience in a 4-star or 5-star hotel is an advantage.
• Basic knowledge of guest laundry and garment-handling procedures.
• Good customer service and communication skills.
• Good attention to detail and ability to identify laundry items accurately.
• Physically fit and able to stand and walk for extended periods.
• Ability to handle and transport laundry bags and trolleys safely.
• Ability to work under pressure in a fast-paced hotel environment.
• Flexible to work shifts, weekends, and public holidays.
• Good grooming and personal hygiene standards.
• Positive attitude and willingness to support the team.
• Ability to work effectively in a multicultural hotel environment.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.