JOB PURPOSE

• Support the development and continuous improvement of digital products from discovery through launch and optimisation.
• Help translate customer and business needs into clear product requirements, user stories and product enhancements.
• Work closely with Product, Design, Engineering and business teams to support successful product delivery.
• Use customer feedback, research and product data to identify opportunities to improve the customer experience and product performance.
• Develop strong product management capabilities across discovery, delivery, launch and continuous improvement

ROLES AND RESPONSIBILITIES

• Support the Product Manager in maintaining the product roadmap, backlog and delivery priorities.
• Gather, analyse and document business requirements, customer needs, user stories and acceptance criteria.
• Work closely with UX/UI Design and Engineering teams to support product development and delivery.
• Participate in Agile ceremonies including backlog refinement, sprint planning, sprint reviews and retrospectives.
• Coordinate with business stakeholders to clarify requirements, priorities and dependencies throughout the product lifecycle.
• Support product discovery through customer research, user feedback, market analysis and competitor research.
• Help define customer problems, journeys and potential product solutions.
• Track product performance using data, analytics, customer feedback and agreed product KPIs.
• Support UAT, defect management and release-readiness activities to help ensure high-quality product releases.
• Assist with the preparation of product documentation, presentations, status updates and business cases.
• Work with Marketing, Sales, Operations and other business teams to support product launches and go-to-market activities.
• Monitor post-launch performance and identify opportunities for continuous product improvement and optimisation.
• Maintain clear and accurate documentation of product requirements, decisions, risks, dependencies and actions.
• Identify and escalate delivery risks, blockers and dependencies to the Product Manager.
• Build a strong understanding of customers, business processes and the wider digital product ecosystem.

KEY RESULT AREAS

• Quality and completeness of product requirements, user stories and acceptance criteria.
• Delivery of assigned product enhancements against agreed priorities and timelines.
• Successful completion of UAT and release-readiness activities.
• Effective use of customer feedback and product data to identify improvement opportunities.
• Accuracy and consistency of product documentation and reporting.
• Effective collaboration across Product, Design, Engineering and business teams.
• Contribution to successful product launches and continuous improvement initiatives.

RELATED YEARS OF EXPERIENCE

• 1–3 years of relevant experience in Product Management, Business Analysis, Digital, Technology, Customer Experience or a related discipline.
• Graduate programme, internship or relevant project experience may be considered for candidates demonstrating strong product management potential.

FIELD OF EXPERIENCE

• Product Management
• Digital Products
• Business Analysis
• Customer Experience
• Technology / Software Delivery
• Real Estate
• Financial Services
• Customer-facing digital platforms

TECHNICAL AND INTERPERSONAL SKILLS

• Product management fundamentals
• Agile / Scrum ways of working
• Product backlog management
• User stories and acceptance criteria
• Requirements gathering and documentation
• Customer journey mapping
• UX/UI principles
• User and market research
• Data analysis and KPI tracking
• UAT and release management
• Structured problem solving
• Strong written and verbal communication
• Stakeholder coordination
• Presentation and documentation skills
• Ability to work effectively across multidisciplinary teams
• Exposure to product, analytics and collaboration tools such as Jira, Confluence, Figma, Power BI or equivalent

QUALIFICATION

• Bachelor’s degree in Business, Technology, Computer Science, Engineering, Design, Marketing or a related discipline.
• Product Management, Agile/Scrum, UX or data-related certifications are advantageous but not essential.